Terms & Conditions​

  • Full payment must be received before delivery can commence.

  • If you encounter any issues with your order you should notify us in writing no later than 24 hours after purchase/delivery. – We regret that any complaints made after this time cannot be investigated.

  • Delivery charge is non refundable.

  • Perishable goods (frozen food & treats) cannot be returned or refunded unless deemed faulty in any way.

  • Delivery will be made during business hours, a specific time cannot be guaranteed.

  • Once ordered if you need to make any changes we must be informed of this in writing. If any additional stock is added to an order the extra payment is required upfront before delivery.

  • If your dog has any allergies please state at checkout.

  • If any item is out of stock you will be notified or if similar items are available they may be substituted.

  • If you do not want substitutions please state at checkout.

  • We will knock upon arrival to your premises, however if nobody answers the package will be left in a safe location, a photo will be taken & a phone call made to ensure you, the client knows the parcels location.

  • Goods are left at the customers own risk if we are asked to leave your package in a safe location. We cannot be held responsible if any stock spoils by thawing etc. (We can arrange a Poly Box to help it keep for longer if asked)

  • Prices can be subject to change without notice. All stock will be charged at the price shown at time of ordering.

  • Orders will be held for 7 days, if not collected or paid for after this date they will be returned to stock.

  • Any advice given is discretionary, it is your ultimate decision to decide what product/action is best for your pet

  • Reward Card

  • One stamp will be issued for each transaction £30.00 or more per client per day, you are unable split your order into sections to obtain further stamps that day.

  • If the card is redeemed in store there will not be a new cad issued with a stamp until your next visit. You have used the card for this visit.

  • £5.00 reward cannot be used in conjunction with any other discount special offers in store at the time.

  • Stamps will only be issued for in store purchases or order collections, home deliveries are excluded.

  • If the card is not presented at the time of purchase, no stamps can be 'carried forward' to the next visit.

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Carniraw | 3 Forest Park Business Units | Horndean Road | Bracknell | Berkshire | RG12 0XQ